Skip to main content

New patients

Becoming a new patient starts with a phone call.

There is no online intake to complete. Call (775) 507-2000, describe what is going on in a sentence or two, and the office can tell you whether an evaluation makes sense and what happens next.

Call the office to get started.

Reach the practice at (775) 507-2000, Monday through Friday, 8:00 AM to 5:00 PM. Call to ask about weekend availability.

That first call is the entire intake path. There is no web form to fill out, no online scheduler, and no paperwork to finish before you pick up the phone.

The practice focuses on complex, chronic neurological concerns.

Gates Brain Health is a functional neurology practice in Reno led by Dr. Randall Gates, D.C., DACNB, a board-certified chiropractic neurologist through the American Chiropractic Neurology Board.

If you are not sure whether your situation fits, say so on the call—sorting that out is exactly what the first conversation is for.

Useful questions for that first call.

A short list of questions makes the call more productive. Ask the office to confirm visit details—including what to bring—so you do not have to guess in advance.

  • Whether your concern is something the practice evaluates.
  • Current availability and what a first visit involves.
  • Which records, imaging reports, and medication lists are worth gathering.
  • Cost and payment questions—ask these on the call.
  • Directions, parking, and anything else about getting to the office.

Keep health details off email and web channels.

Do not send symptoms, diagnoses, medication lists, records, or insurance member IDs through email or any website channel. Share those details by phone or in person, where the conversation belongs.

Where the office is.

The office is at 5420 Kietzke Ln, Suite 209, Reno, NV 89511. Searching that address in Google Maps gives turn-by-turn directions.

In a medical emergency, call 911 or go to the nearest emergency room—don't wait for an office reply.

Questions

Common questions

Is there an online form or portal for new patients?

No. The first step is a phone call to (775) 507-2000. Nothing needs to be filled out online before you call.

What should I bring to a first appointment?

Ask when you schedule. Gathering your medication list, prior imaging reports, and relevant records before you call makes that conversation quicker.

How do I know if the practice sees my condition?

Describe your situation briefly on the phone. The practice focuses on complex, chronic neurological concerns, and the first call is where fit gets sorted out.

Next step

Questions about your situation? Start with a call.

The office can talk through scheduling and whether the practice is a fit—please keep health details for the phone call or your visit.

See appointment informationOffice location and directions